T-Mobile may offer free signal boosters to stop subscribers from fleeing
T-Mobile intends to offer cellular signal boosters to customers looking to switch carriers due to poor reception at home, according to T-Mobile watcher TmoNews. The move appears to be part of a new program intended to slow service quality-related cancellations, which are apparently a significant problem for the nation’s No. 4 carrier. Beginning on September 7th, T-Mobile will seemingly begin offering in-home signal boosters “when a customer triggers for cancellation of service due to poor in-home coverage,” according to a purported leaked internal memo to T-Mobile staff. The memo also warns that signal boosters should never be offered to customers as an incentive when closing a sale. In order to take the signal booster, which will be free of charge, customers will need to sign a new 2-year service contract and it is unclear if they will be permitted to test the level of improvement afforded by the booster before signing.
[Via Gizmodo]
Zach Epstein
Zach Epstein is the Executive Editor of BGR. He has 10 years of industry experience, first in marketing and business development with two private Telcos, then as a writer and editor covering business, technology and telecommunications.
![Untethered iOS 5.1.1 jailbreak for iPhone, iPad and iPod touch now available [updated]](http://www-bgr-com.vimg.net/wp-content/uploads/wp-post-thumbnail/BjQaZ7kNeuh6buOfs3Ovq0Ef3d3nryr.jpg)
Leave a Reply