The antenna issues plaguing the iPhone 4 have infuriated many iPhone users (and rightfully so), but have you ever wondered how Apple is training its employees to deal with the fiasco? Well thanks to one of our Apple connects, we now know the exact procedures AppleCare reps must follow when dealing with any reception complaints regarding the iPhone 4. Hit the jump to check them out. (more…)

A circulating rumor suggests that Apple will be releasing an iOS update next week, perhaps as early as Monday, which will take care of the dreadful antenna signal attenuation issue that plagues the iPhone 4. The 4.01 update was referenced in a series of forum posts on Apple’s tech support forums that have since been removed, but not before readers grabbed the pertinent information and relayed it to the rest of the world. Of course, the success of this fix hinges upon the fact that the antenna issue is ...