For the seventh consecutive time, Apple has ranked highest among smartphone manufacturers in customer satisfaction, according to J.D. Power and Associates. The Cupertino-based company achieved a rating of 839 out of 1,000 possible points; the iPhone’s ease of use, features, physical design and battery life propelled the handset to the top spot. HTC, again, followed Apple with a score of 798, with Samsung (769) and Motorola (758) falling in the No.3 and No.4 spots, respectively. According to the survey, ...

Verizon Wireless on Thursday announced that it has received the top spot in J.D. Power and Associates’ 2012 Wireless Customer Care Full Service Study Volume 1. The carrier received a score of 762 out of 1,000, which was 10 index points above the industry average of 752. Virgin Mobile took the top spot in non-contract providers with an overall score of 735. J.D. Power also found that 38% of full-service customers who resolved technical issues online used an online chat service. Those who used the online ...

While electronics vendors struggle to gain traction in the emerging media tablet market, Apple has managed to maintain a significant lead in the space despite an increasing number of rival offerings. Apple’s share of the global tablet market in the third quarter was estimated to be 61.5% by market research firm IDC, and it’s not just momentum keeping the company’s market share high. Apple’s user experience on the iPad has been touted by many as having a huge lead over rival platforms, ...

AT&T has again received the lowest rating in Consumer Reports’ annual wireless carrier customer satisfaction survey. Verizon Wireless won the top spot and its customers were most satisfied with its data service and staff knowledge. Verizon was followed by Sprint and T-Mobile USA. “Our survey indicates that subscribers to prepaid and smaller standard-service providers are happiest overall with their cell-phone service,” Consumer Reports electronics editor Paul Reynolds said. “However, these ...

Any disappointment that might have been expressed by onlookers as Apple unveiled its latest iPhone has not carried over to owners of the new smartphone. Apple’s iPhone 4S became the fastest-selling iPhone yet when Apple managed to move more than 4 million units during the handset’s debut weekend, and millions more have purchased the phone since then. According to new data from market research firm ChangeWave, the iPhone 4S is not only the fastest-selling iPhone to date, it also carries the highest...

A recent Mobile Insights report from research firm Nielsen suggests that AT&T customers are more satisfied with their phones than any other carrier customer in the United States. “Nielsen’s results reinforce that our customers have the highest device satisfaction compared to all carriers,” AT&T Mobility chief marketing officer David Christopher said. “Our data shows that as of the second quarter this year, about half of our postpaid customers had smartphones — more than any o...

J.D. Power and Associates released its 2011 U.S. Wireless Handset Customer Satisfaction Study, Volume 2 on Thursday, and Apple took the top spot among smartphone manufacturers for the sixth consecutive time. The iPhone maker had a score of 838 on a 1,000-point scale and was trailed by HTC, which had a score of 801. Samsung was ranked highest in the traditional handset category with a score of 718 and was followed closely by LG (717), Sanyo (716), and Sony Ericsson (709). The survey also found that customers w...

J.D. Power and Associates announced on Thursday that Verizon Wireless ranked highest in the company’s 2011 Wireless Customer Care Performance Study, Volume 2. The carrier’s overall score was 770/1000, which was above the average 761 score in the ‘full service’ category. T-Mobile came in second place with a score of 766, followed by Sprint (752) and AT&T (751). J.D. Power and Associates also noted that non-contract customers have shorter wait times than customers with contracts (5.5...

For the fifth time running, Apple has topped J.D. Power’s smartphone customer satisfaction survey. The iPhone earned a score of 795 out of a possible 1,000 points. In line with the last survey published in September 2010, Motorola and HTC followed Apple with scores of 763 and 762, respectively. Here’s how J.D. Power weighs the various categories:Operation (30%); physical design (30%); features (20%); and battery function (20%). For smartphones, the key factors are: ease of operation (26%); operat...

We have been told by some Verizon Wireless sources that most stores are selling out of the Motorola DROID X, yet some are having activation issues. (more…)

The iPhone may be looking a little shaky with all of those cracks and dropped calls (yeah, we totally went there), but it appears that an Apple a day keeps the… buyer’s remorse away. The University of Michigan’s National Quality Research Center found that Apple was the number 1-rated in customer satisfaction on the American Customer Satisfaction Index (ACSI). Apple’s score of 85 was a full 11 points above the industry average, and 10 points above the score of Dell, the number 2-rated c...

J.D. Power and Associates recently released their latest Wireless Customer Care Performance Study and Verizon Wireless beats out Alltel, T-Mobile, and AT&T to claim top honors in customer service. It seems that Verizon’s ability to solve a problem in one call is the deciding factor in making its customers happy. Even if hold times are at an all time high, increasing 34% since 2003, people are happier if they only have to call once. The study, which was based upon responses by 11,000 people who had used ...