'customer'

T-Mobile loses 50,000 subscribers in Q2, reports revenue decline

By: |Aug 4th, 2011 at 09:01AM
Filed Under: General
40

T-Mobile USA reported its second quarter results on Thursday and noted that it lost 50,000 subscribers during the quarter. That’s a drop, but it’s not as bad as the 93,000 customers the carrier lost during the year ago quarter or the 99,000 customers who left during the first quarter. T-Mobile also recorded $5.1 billion in revenue for the second quarter, down from the $5.2 billion it reported during the first quarter and the $5.4 billion in revenue it pulled in during the same quarter last year. B...

O2 bails on BlackBerry PlayBook, blames ‘end to end customer experience’

By: |Jun 16th, 2011 at 09:31AM
Filed Under: Mobile, Tablets
70

Citing issues with the user experience, O2 UK announced on Thursday that it “will not be selling” the BlackBerry PlayBook. The wireless carrier began notifying customers who had signed up for more information about its change of heart on Thursday. The carrier officially stated: “unfortunately there are some issues with the end to end customer experience,” but didn’t delve further into its reasons for the decision. We suspect it could be the lack of a native email client, an addit...

CyanogenMod 7.0 final released for plethora of Android handsets

By: |Apr 11th, 2011 at 07:22AM
Filed Under: Software
46

Maybe your Android handset hasn’t been bless with an official build of Gingerbread just yet, or maybe your device’s iteration of Google’s latest mobile operating system isn’t performing up to snuff. Either way, you now have unofficial official options, as Cyanogen has announced the release of CyanogenMod 7.0 for a host of Android handsets. Based on Android 2.3.3, the code brings dozens of extra check-boxes and features to your device — allowing you to inflict more of your personal...

User reviews go live on Verizon’s website

By: |Apr 21st, 2009 at 03:17PM
Filed Under: General
23

It seems that Big Red has finally opened up the user handset review feature we scooped about a month ago. This new feature gives users the ability to rate handsets on a five star scale based on ease of use, display, design, features and battery life. In addition, there is space to list some pros, cons and general comments. The only caveat is that in order to review a handset you must be an existing Verizon customer and logged into your Verizon account — that and actual Verizon employees vet each and eve...

Exclusive

User submitted reviews coming soon to Verizon Wireless

By: |Mar 22nd, 2009 at 08:56AM
Filed Under: Exclusive, Rumor
16

An eagle-eyed reader spotted a new feature potentially coming to Verizon Wireless’ website. For at least the past week, Verizon has been testing user submitted reviews on its staging “testman” site. Similar to AT&T, which has had this feature for a while, customers will be able to submit reviews and rate handsets they own on a star scale. Sorry, no monkeying with the new review system as you have to log in to your Verizon Wireless account to leave a review. It looks like the Verizon Wire...