'ETF'

Sprint’s contract termination fee balloons to $350 ahead of iPhone 5 launch

By: |Aug 31st, 2011 at 02:15PM
Filed Under: Mobile, Rumor
45

Though late to the finish line, it looks like Sprint is finally ready to follow AT&T and Verizon Wireless’ lead and bump its contract termination fee to $350 for “advanced devices.” Sprint confirmed on Wednesday that it will soon increase its early termination fee (ETF) from $200 to $350 beginning in early September. The 75% increase will impact subscribers who purchase subsidized smartphones, tablets, netbooks and notebooks, and the ETF will continue to be prorated as it is currently. T...

Sprint dangles discounts to lure away AT&T, T-Mobile customers

By: |Jun 23rd, 2011 at 11:30AM
Filed Under: Mobile, Rumor, Services
46

Are you an AT&T or T-Mobile small business customer? Sprint wants your business, and it’s offering some pretty compelling discounts to woo you. A leaked internal document says “Come on over to Sprint and see how we can be a great partner,” and it offers AT&T and T-Mobile enterprise customers a 12% discount, 2 handset offers, and $175 CL port-in credit. It’s not as nasty as the carrier’s earlier smear campaign, which asked “Do you have the feeling the AT&T/T-Mobi...

Sprint goes after T-Mobile customers, uses acquisition as bait

By: |May 12th, 2011 at 11:28AM
Filed Under: Rumor, Services
84

Speaking of smear campaigns, a new Sprint promotion specifically targets T-Mobile CL customers that may be uneasy about the proposed merger, according to a new report. According to a purported internal document, Sprint is trying to lure customers away by offering to pay their T-Mobile early termination fees up to $175 per line if they switch to Sprint. ”Do you have the feeling the AT&T/T-Mobile won’t end with a ‘Happily Ever After?’,” the document asks Sprint distribution pa...

T-Mobile offers discounted Samsung phones, waived ETFs to Sidekick owners

By: |Mar 3rd, 2011 at 11:25PM
Filed Under: Mobile
6

T-Mobile has begun sending letters to remaining Sidekick users in order to notify them that the Danger Services powering Sidekick phones will no longer be operational as of May 31st. T-Mobile first announced the imminent shut down on Tuesday. What can current Sidekick users expect in return for being forced to part with their beloved Danger phones? Half off a select Samsung phone between now and May 31st, or a waived ETF should they choose to take their business elsewhere. Oh, and users will have to sign a ne...

Exclusive

AT&T’s early upgrade smartphone program detailed. Spoiler: they made it $125 more expensive

By: |Oct 7th, 2010 at 09:55AM
Filed Under: Business, Exclusive, Favorites, Mobile
94

Here is what we have just found out… AT&T recently modified their early upgrade program for smartphones, and due to smartphones becoming “increasingly more sophisticated” — and the cost of the devices increasing — AT&T has increased their $75 early upgrade fee to $200. That means a BlackBerry Bold 9700 that would have cost you $275 will now cost you $399. Quick messaging and basic phones are not subjected to the new change. AT&T told employees that, “This chan...

Verizon loses class action ETF appeal, will pay $21 million settlement

By: |Jul 2nd, 2010 at 12:59PM
Filed Under: Legal, News
97

A California appeals court has ruled that Verizon Wireless is to pay some 175,000 customers current and former customers $21 million as a settlement in a class action lawsuit over early termination fees. The class action suit was filed in California on the behalf of customers who were upset that Verizon asked they pay a flat ETF of $175 regardless of how many months were left on their contract. Each customer is expected to receive $87.50 as a result of the ruling. Too bad history is bound to repeat itself now...

AT&T’s open letter to customers explains ETFs

By: |May 22nd, 2010 at 11:58AM
Filed Under: Services
115

Yesterday, we mused about AT&T’s adjustment to their ETF pricing as reported by the Wall Street Journal. Late yesterday, AT&T’s PR department decided to put their own spin on the termination fee tweaks with an “Open Letter” to their customers. The open letter confirms that the new ETFs, now $325 for smartphones and $150 for feature phones, will depreciate monthly at a rate of $10 and $4 respectively. We’ve got the full letter queued up for you after the break. Let us know...

AT&T to raise ETF on smartphones, lower ETF on feature phones

By: |May 21st, 2010 at 03:30PM
Filed Under: Services
128

The Wall Street Journal is reporting that AT&T will raise the early termination fee on its line of smartphones from $175 to $325 starting June 1st. The move is inline with adjustments made by Verizon Wireless to their ETF policy last November. The math is pretty simple: a BlackBerry 9700 at retail is $449 — if you buy the phone for $199 with new 2-year contract, then cancel for $175, you’ve just paid $374.  Under the new scheme your price, with penalty, would be $524 ($75 over retail in this ...

Sprint introduces the Sprint Free Guarantee

By: |Mar 31st, 2010 at 09:37AM
Filed Under: Retail, Services
157

Guess this is Sprint’s big announcement. Effective tomorrow, Sprint will offer a”Sprint Free Guarantee” on all contracts. Anyone who inks a deal with the Now Network will be able to walk away from it within 30 days and not have to pay any sort of fine. All you have to do is hit them up and let ‘em know you don’t want to continue the relationship and return your handset. For being such an upstanding person, Sprint will do so much more than just give you your money back for the ph...

Verizon cuts 10 phones off of the $350 ETF list

By: |Jan 22nd, 2010 at 07:35AM
Filed Under: Services
72

Everyone and their mothers were up in arms when Verizon announced its new early termination fee policies last year. For a select group of smartphones and “advanced devices,” canceling one’s contract would incur a hefty $350 fee. Customers fumed, the FCC got involved and Verizon said they were just doing everyone a favor because it allowed them to provide favorable subsidies on handsets. Verizon decided to chop the advanced devices list down a bit by removing 10 handsets, but to be honest, th...

Google charges its own ETF for Nexus One in addition to T-Mobile’s ETF

By: |Jan 12th, 2010 at 12:01PM
Filed Under: Services
99

Here’s a bit of interesting news on the purchasing and cancellation process for the Nexus One. If you buy the device subsidized, and you decide to cancel your contract after the 14-day period (30 days for California) but before 120 days into your contract, Google can charge a termination fee of its own — on top of the carrier ETF. Shocking? Yeah, a little bit. You’d imagine that if you’re paying for a subsidized device and you cancel your contract, you’d just be paying the remain...

Verizon Wireless responds to FCC complaint regarding its early termination fee and Mobile Web charges

By: |Dec 19th, 2009 at 05:14PM
Filed Under: News
129

On Friday afternoon, Verizon Wireless issued its response to the FCC complaint which investigated the carrier’s increased early termination fees for advanced devices and the spurious charges some customers incur when accidentally accessing the Mobile Web. As expected, Verizon defended the increased ETF and dismissed the accusation that it charges customers $1.99 for accidentally connecting to the Mobile Web. Verizon justifies its increased ETF by claiming that the fee is not limited to the recovery of t...

FCC questions Verizon Wireless about its new $350 early termination fee

By: |Dec 4th, 2009 at 04:17PM
Filed Under: News
131

The FCC has taken notice of Verizon Wireless’ new $350 early termination fee that applies to all advanced devices purchased after November 15th, 2009. The governmental agency sent an inquiry letter to Verizon Wireless asking them answer several questions regarding this increased fee. The questionnaire focuses on Verizon Wireless’ disclosure of the ETF to customers and the rationale behind the increase. The FCC also does the math and calculates that a customer with a $350 ETF will still have $120 ...

Exclusive

Confirmed: Verizon Wireless to charge up to $350 early termination on “advanced devices”

By: |Nov 4th, 2009 at 05:19AM
Filed Under: Exclusive, Hardware
252

Here’s what Big Red is working with: they’ve offered up a BOGO sale on all new BlackBerrys for the holiday buying season, and where some see a great deal, others see a great opportunity. Why not play a game of Flip My BlackBerry? Why not open a second line, get a brand new Tour or Storm 2, pay the cancellation fee on the new line of $175, and sell the device on eBay for $300 or more? Well it looks like Verizon has finally caught onto our the little game. A new connect has emerged with a few docume...