A lot of people were understandably upset when Rogers increased its smartphone HUP policy from every 12 months to every 24 months citing high costs, but now even dumbphone users have a reason to cry foul as the same conditions will soon apply to them. Retroactive as of August 21st, the minimum length between HUPs must be no less than 24 months regardless of handset type. Rogers told its employees in a memo circulated Friday that there are two reasons for the move: Network upgrades are costly (that upcoming 21...

It looks like Canada’s Rogers Wireless wasn’t content with merely jacking up its BlackBerry prices as it has just gone and made and a decision that is sure to aggravate plenty of smartphone customers. Normally, a Rogers customer is eligible for a Hardware Upgrade Program (HUP) discount every 12 months, allowing them to get a brand new phone with three-year contract pricing (with as much as an extra $100 plus a $35 administration fee added on top or as little as $25 taken off depending on how much ...