Data caps that wireless carriers and internet service providers often implement on heavy data users may not be the right solution for avoiding network congestion. Instead, ISPs and carriers should throttle data speeds to ensure solid network performance. Research firm Diffraction Analysis recently set out to discover if “data hogs” — the few people on the internet who consume more data than the general population — really do have a negative effect on the overall quality of a network. Read on for more.

The firm studied a medium-sized company in North America and tracked the data usage of its employees throughout the day. The average users on the network consumed an estimated 9.6GB of data over the course of one month, based on trends from a subset of users, and the network’s data hogs ate up 288GB. Only 14.3% of the heavy users were consuming bandwidth during peak hours, however, and just half of them were using the fastest internet connection available.

“ISP’s worldview [confuses] data consumption and bandwidth usage, i.e. how much data was downloaded over a whole period with how much bandwidth capacity was used at any given point in time,” Diffraction said in its report.

The company notes that because of the aforementioned traits of heavy users, data hogs cannot be blamed for slow throughput issues during peak hours, concluding that data consumption is generally a “poor proxy” for bandwidth usage.

[Via TechCrunch]

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4G is a hot topic here on BGR and as such, we’ve likely become more numb than we should when it comes to advertised data speeds. We’re so used to seeing “theoretical limits” that are so far from reality we just chuckle and move along. The wireline broadband industry, however, is a different beast. According to a study recently conducted by the Federal Communications Commission, major broadband Internet service provides in the U.S. deliver data speeds that are generally between 80% and 90% of the speeds they advertise. The Associated Press reports that the FCC’s study measured data speeds delivered to thousands of U.S. broadband subscribers this past March from 13 of the nation’s top ISPs including Time Warner, Comcast, AT&T and Verizon. The three most popular wired broadband technologies were covered by the study — DSL, cable and fiber — and data rates were said to have been close to the advertised speeds during both peak and off-peak times. The AP notes that the FCC’s study didn’t delve into speeds delivered by wireless data services, which is a study we would love to see.

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AT&T, Cablevision, Comcast, Time Warner Cable, and Verizon have reached an agreement with music and movie publishers that will help enforce copyright infringement while giving the ISPs a chance to level with their customers. According to Ars Technica, copyright owners will continue to scour the dark corners of the net looking for anyone downloading and illegally sharing their content. If an IP is found to be downloading or sharing illegal content — likely via P2P networks — the music and movie companies will alert the ISP directly. ISP’s will then send a note to the offending customer, without passing off private information unless there is a court order to do so. Users may get up to four alerts from the ISP, but after that the ISP can choose to start implementing “temporary reductions of Internet speeds, redirection to a landing page until the subscriber contacts the ISP to discuss the matter or reviews and responds to some educational information about copyright, or other measures that the ISP may deem necessary to help resolve the matter.” If a user believes he or she has been targeted without merit, an appeals process can be started for a $35 fee but, as Ars Technica notes, it’s unclear who will be the judge in that process. Read on for the full details on the six strikes.

First Alert: In response to a notice from a copyright owner, an ISP will send an online alert to a subscriber, such as an email, notifying the subscriber that his/her account may have been misused for content theft, that content theft is illegal and a violation of published policies, and that consequences could result from any such conduct. This first alert will also direct the subscriber to educational resources which will (i) help him/her to check the security of his/her computer and any Wifi network, (ii) provide explanatory steps which will help to avoid content theft in the future and (iii) provide information about the abundant sources of lawful music, film and TV content.

Second Alert: If the alleged activity persists despite the receipt of the first alert, the subscriber may get a second similar alert that will underscore the educational messages, or the ISP may in its discretion proceed to the next alert.

Third Alert: If the subscribers account again appears to have been used for content theft, he/she will receive another alert, much like the initial alerts. However, this alert will provide a conspicuous mechanism (a click-through pop-up notice, landing page, or similar mechanism) asking the subscriber to acknowledge receipt of this alert. This is designed to ensure that the subscriber is aware of the third copyright alert and reminds the subscriber that content theft conducted through their account could lead to consequences under the law and published policies.

Fourth Alert: If the subscribers account again appears to have been used for content theft, the subscriber will receive yet another alert that again requires the subscriber to acknowledge receipt.

Fifth Alert: If the subscribers account again appears to have been used for content theft, the ISP will send yet another alert. At this time, the ISP may take one of several steps, specified in its published policies, reasonably calculated to stop future content theft. These steps, referred to as Mitigation Measures, may include, for example: temporary reductions of Internet speeds, redirection to a landing page until the subscriber contacts the ISP to discuss the matter or reviews and responds to some educational information about copyright, or other measures that the ISP may deem necessary to help resolve the matter. ISPs are not obligated to impose any Mitigation Measure which would disable or be reasonably likely to disable the subscribers voice telephone service (including the ability to call 911), e-mail account, or any security or health service (such as home security or medical monitoring). The use of the mitigation measure is waivable by the ISP at this point.

Sixth Alert: Whether or not the ISP has previously waived the Mitigation Measure, if the subscribers account again appears to have been used for content theft, the ISP will send another alert and will implement a Mitigation Measure as described above. As described above, it’s likely that very few subscribers who after having received multiple alerts, will persist (or allow others to persist) in the content theft.

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The Wall Street Journal is reporting that hackers have accessed the customer accounts of Sony subsidiary So-net Entertainment Corp, an ISP, and have stolen about $1,225 worth of redeemable gift points. The news comes just weeks after Sony’s massive security breach, during which private information and 12.3 million credit card numbers were stolen from more than 100 million Sony’s Qriocity and PlayStation Network users. Sony said the So-net hacker tried to break into its systems more than 10,000 times before he or she was able to successfully log-in. The intruder was able to access 201 accounts, and he or she stole the redeemable points from 128 customers. “Although we can’t completely rule out the possibility that there is a connection with the PSN issue, the likelihood is low,” said So-net Entertainment spokesperson Keisuke Watabe, noting that the style of attack was different. So-net does not believe that personal information was taken during the break-in.

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Reports have begun sprouting up all over the Internet claiming that Comcast, and a handful of other ISPs, are blocking access to torrent treasure trove, The Pirate Bay. Being a Comcast customer here in Boston, I thought it might be a good time to test the reports. My findings: yup, they’re definitely blocking it. Attempts to navigate to thepiratebay.org result in a timeout error — I even switched DNS servers to make sure it wasn’t a name-server record error causing the behavior. After firing up my trusty VPN client and initiating a session, connectivity to the site was immediately restored. Comcast now has more impetus to bar connections to the torrent index — its merger with NBC Universal means that the ISP owns content that is potentially being shared illegally — but the blocking of sites that do not further a corporation’s interests is a very slippery slope. I’ve reached out to Comcast for comment and will report back with any additional information provided. Anyone else seeing this behavior? If so, drop us a comment and let us know where you are and what ISP you’re using.

UPDATE: Comcast has issued the following statement to BGR: “We’re not blocking PirateBay [The Pirate Bay] and reports online indicate users from several ISPs around the world are affected. We have FAQs about our network management practices available here.”

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Reuters is reporting that retail giant Best Buy has signed a partnership deal with WiMax network operator Clearwire. Beginning in 2011, Best Buy will be offering wireless 4G data plans, on Clearwire’s WiMax network, under their Best Buy Connect service offering. No details on pricing, availability, or hardware have been announced. Currently Clearwire’s 4G network covers 43 major cities around the U.S. More on this as it develops…

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Rogers Communications, Canada’s second largest internet provider, has lowered the data allowance on several of its residential internet plans. Rogers “Extreme” service will now offer an 80 GB per month allowance (formerly 90 GB), and subscribers to the “Lite” service will be allotted 15 GB per month (formerly 25 GB). The CBC speculates that Netflix’s recent announcement to open shop in the Great White North may have something to do with Rogers’ decision. It isn’t all bad news though, Rogers upped the speeds on their “Extreme” plan from 10 Mbps to 15 Mbps… so that’s something. Currently, Rogers provides home internet service to over 1.6 million Canadian subscribers.

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According to Net Index, a new website operated by Seattle-based Ookla (the people behind Speedtest.net), the United States is falling behind the rest of the world when it comes to wired broadband speeds. Based on user test info generated over the past 30 days, Net Index ranked the US 26th in the world for downlink speeds with an average downlink speed of 10.16Mbps. Such speeds might not seem all that bad at first glance, but considering that the global average is 7.67Mbps, it’s clear that US ISPs have a lot of ground to make up. South Korea finished first with an average of 34.14Mbps, followed by Latvia, the Republic of Moldova, and Japan at 24.29, 21.37 and 20.39Mbps respectively.

Moving to uplink speeds, South Korea once again led the pack with an average of 18.04Mbps while the US’s 2.21Mbps was barely above the world average of 2.10Mbps. In an attempt to keep things as even as possible, Net Index only counted results from nations in which tests were taken from at least 75,000 unique IP addresses. And though the results are by no means scientific, they will no doubt provide a lot of talking points for those currently engaged in the ongoing battle between advocates of net neutrality and ISPs whose interests are best served by imposing caps on data speeds and usage Results from colleges and businesses were excluded from the results.

[Via Computerworld]

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Thursday turned out to be a nightmarish day for internet junkies across Canada, as the CRTC ruled that both Bell can proceed with plans to charge broadband customers per gigabyte of data consumed. Known as usage-based billing, the CRTC granted Bell permission to go ahead with the changes on the condition that it does not charge usage-based rates to wholesalers until all of its retail customers are switched over to usage-based plans. Bell did away with uncapped data allotments in 2006 and the vast majority of its retail customers are presently on usage-based plans. If and when all consumers are on the new plans, Bell will be able and willing to impose a cap of 2GB, 20GB and 60GB on its 512Kbps, 2 Mbps and 5Mbps services. Anyone who exceeds the cap will have to pay $1.12 per GB up to a maximum of $22.50. Exceed 300GB and pay an additional $0.75 per GB. Many wholesalers are crying foul over the ruling as it gives Bell an even greater advantage over its partners wholesales and significantly reduces competition in the broadband market as it will force rates to be raised. Bell has yet to comment on the ruling.

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As part of his presentation at the RSA Security Conference currently taking place in San Francisco, Scott Charney, Microsoft’s Corporate Vice President for Trustworthy Computing, discussed different tactics for combating the scourge of spyware that is infecting computers by the billions. One such proposition applies a health care paradigm to the problem and views spyware as a disease that requires a social program to identify, quarantine, and cure afflicted computers. The bulk of the cost to identify and cure these sick computers would be shouldered by the Internet service providers who could pass this cost onto consumers by presenting the problem as a public safety issue and funding it with general taxation. Would you pay a stupid computer user general tax to help better the Internet and keep it clean or is Microsoft just drunk with success at its recent victory over the Waledac botnet and spewing forth wild and crazy ideas?

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Back in 2007 and 2008, internet service provider Comcast was accused of throttling packet data traveling over its network; more specifically, packet data that was deemed to be P2P traffic, a la BitTorrent.  The story goes: Comcast denies the whole thing, the Associated Press, smelling blood, launches an investigation, and customers’ suspicions are confirmed. After the AP published its report — stating Comcast was indeed throttling, or in some instances outright blocking, data flowing over ports commonly used by P2P sites and programs –  Comcast suddenly remembered that it was, perhaps, doing a little “network management.” Class action lawsuits suits ensued (pun intended). Today it looks like Comcast has settled one of the suits, filed out of the US District Court for the Eastern District of Pennsylvania, for a cool $16 million. The ISP maintains the settlement is to “avoid a potentially lengthy and distracting legal dispute that would serve no useful purpose”…right. Now, those who enter into the class action settlement aren’t going to be on easy street as they are guaranteed no more than $16 for their troubles, but can you really put a price on damning the man?

[Via Ars Technica]

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Stateside ISP Comcast is ready to jump on the 3G/4G wireless data bandwagon — and how. The Comcast site is boasting 4G services for residents of Bellingham, WA, Portland, OR, and Atlanta, GA, — with more to come — and 3G coverage throughout most of the continental US. Comcast doesn’t make note of what cell provider(s) they’ve sold their soul to, but the coverage map is pretty impressive and it’s most likely using Sprint’s network. Combine that with a $69.99 monthly price tag for high speed cable interwebs for your home (15Mbps) plus unlimited 3G/4G cellular data (3 – 6 Mbps) while on the road, and we think Comcast may have something cooking here. How many of you are paying $69+ just for home internet as it is?

Thanks, Don!

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While Verizon maintains its FiOS service is way too cool to be bothered with things like speed upgrades, Comcast is apparently just about ready to step up to the plate. According to an Inquirer report from this morning, Comcast is prepping an Optimum Ultra competitor that could launch any day now. Comcast’s offering will allegedly provide users with a 100Mbps downlink on par with Cablevision’s 101Mbps Ultra speed, and the uplink could be as fast as 40Mbps. Cablevision’s Optimum Ultra service only provides upload speeds up to 15Mbps. Pricing for Comcast’s new offering is still unknown; it’s current portfolio tops out at 50Mbps/20Mbps for $190 per month. As such, it would be very surprising if its upgraded service competes with Optimum Ultra’s $100 price tag.

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In a move guaranteed to attract well deserved controversy, Andy Burnham, Britain’s Secretary of State for Culture, Media and Sport, has publicly stated that delegates from the British government hope to meet with members of the Obama administration to pitch the idea of creating a content-based rating system for all English-based websites. Essentially what Burnham is proposing is having the internet follow the same rules as British TV where it is against the law to air violent programs before 9pm. But since the internet is very different in nature from TV, Burnham suggested that a time-based filter be created in which websites must block “offensive” and “violent” material. For extra precaution, ISPs would be asked to offer rating-based “child-safe” packages in which it is only possible to access websites that are pre-approved as inoffensive and appropriate for those of a young age.

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In an uncharacteristically rational move, on the surface at least, the Recording Industry Association of America (RIAA) has decided that it will stop suing individuals caught downloading pirated music and will instead focus solely on asking the pirates ISP to either serve warning or kill their internet connections. This tactic is by no means new and is in fact standard practice in many countries across the world where, you guessed it, it makes little to no difference in levels of music piracy. But hey, at least the RIAA has finally realized that its spending $100,000 to sue a struggling single-mom diner waitress for $25,000 after catching her downloading a few pirated CDs is plain stupid, especially when there isn’t a hope in the world that it’ll ever collect a penny from her.

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