Verizon Wireless on Thursday announced that it has received the top spot in J.D. Power and Associates’ 2012 Wireless Customer Care Full Service Study Volume 1. The carrier received a score of 762 out of 1,000, which was 10 index points above the industry average of 752. Virgin Mobile took the top spot in non-contract providers with an overall score of 735. J.D. Power also found that 38% of full-service customers who resolved technical issues online used an online chat service. Those who used the online ...

J.D. Power and Associates announced on Thursday that Verizon Wireless ranked highest in the company’s 2011 Wireless Customer Care Performance Study, Volume 2. The carrier’s overall score was 770/1000, which was above the average 761 score in the ‘full service’ category. T-Mobile came in second place with a score of 766, followed by Sprint (752) and AT&T (751). J.D. Power and Associates also noted that non-contract customers have shorter wait times than customers with contracts (5.5...

J.D. Power and Associates has given T-Mobile the highest ranking in wireless retail customer satisfaction among the major U.S. carriers. The “2010 Wireless Retail Sales Satisfaction Study – Volume 1” reports that T-Mobile edged out Verizon Wireless, Sprint, and AT&T in the retail study with an overall score of 723; Verizon had an overall score of 722. The categories considered were: overall retail sales performance, retailer’s facility, merchandise display, sales staff, and cost. The s...

J.D. Power and Associates released Volume 2 of their biannual Cellular Call Quality Survey Thursday and it appears as if “Can you hear me now?” is a phrase not uttered by many Verizon Wireless customers. In every region of the country surveyed, Verizon was either the sole winner or tied for first place. The survey asked 22,000 customers from across the nation to rank their cellular provider based upon the frequency of dropped calls, static/interference, failed connection on the first try, voice di...