A new study from J.D. Power and Associates has revealed U.S. drivers are interested in adding one of the newest and most expensive technologies to their next vehicle — autonomous driving. The feature allows the vehicle to take control of acceleration, braking, and steering without any human interaction. While the technology is still being developed and tested, 20% of all car owners in the U.S. said they “definitely would” or “probably would” include the technology in their next vehic...

For the seventh consecutive time, Apple has ranked highest among smartphone manufacturers in customer satisfaction, according to J.D. Power and Associates. The Cupertino-based company achieved a rating of 839 out of 1,000 possible points; the iPhone’s ease of use, features, physical design and battery life propelled the handset to the top spot. HTC, again, followed Apple with a score of 798, with Samsung (769) and Motorola (758) falling in the No.3 and No.4 spots, respectively. According to the survey, ...

Verizon Wireless on Thursday announced that the company was ranked No.1 in network quality in five of the six regions covered by a recent J.D. Power and Associates survey. Between July and December 2011, J.D. Power conducted customer surveys that found Verizon had the best network in five regions covering 44 states. “This study is yet another acknowledgement of Verizon Wireless’ dedication to the overall customer experience,” the company said in a statement. The announcement follows the carrier&...

Verizon Wireless on Thursday announced that it has received the top spot in J.D. Power and Associates’ 2012 Wireless Customer Care Full Service Study Volume 1. The carrier received a score of 762 out of 1,000, which was 10 index points above the industry average of 752. Virgin Mobile took the top spot in non-contract providers with an overall score of 735. J.D. Power also found that 38% of full-service customers who resolved technical issues online used an online chat service. Those who used the online ...

J.D. Power and Associates announced on Thursday that Verizon Wireless ranked highest in the company’s 2011 Wireless Customer Care Performance Study, Volume 2. The carrier’s overall score was 770/1000, which was above the average 761 score in the ‘full service’ category. T-Mobile came in second place with a score of 766, followed by Sprint (752) and AT&T (751). J.D. Power and Associates also noted that non-contract customers have shorter wait times than customers with contracts (5.5...

J.D. Power and Associates has given T-Mobile the highest ranking in wireless retail customer satisfaction among the major U.S. carriers. The “2010 Wireless Retail Sales Satisfaction Study – Volume 1” reports that T-Mobile edged out Verizon Wireless, Sprint, and AT&T in the retail study with an overall score of 723; Verizon had an overall score of 722. The categories considered were: overall retail sales performance, retailer’s facility, merchandise display, sales staff, and cost. The s...

J.D. Power and Associates released Volume 2 of their biannual Cellular Call Quality Survey Thursday and it appears as if “Can you hear me now?” is a phrase not uttered by many Verizon Wireless customers. In every region of the country surveyed, Verizon was either the sole winner or tied for first place. The survey asked 22,000 customers from across the nation to rank their cellular provider based upon the frequency of dropped calls, static/interference, failed connection on the first try, voice di...