'Outage'

Verizon blames IP Multimedia Subsystem for 4G LTE outage

By: |Dec 30th, 2011 at 09:40AM
Filed Under: Mobile
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Verizon Wireless was the first major carrier to launch its super fast 4G LTE network in the United States. Being the first comes with its fair share of problems, however. Earlier this week Verizon’s 4G LTE network suffered its third major outage in the month of December. In an interview with GigaOM, Verizon Wireless vice president of Network Engineering Mike Haberman responded with:Being the pioneers, we’re going to experience some growing pains. These issues we’ve been experiencing are certainl...

After brief outage, Verizon 4G LTE network is ‘returning to normal’

By: |Dec 21st, 2011 at 03:40PM
Filed Under: Mobile
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We received a number of reports this morning from Verizon Wireless customers complaining that the carrier’s 4G LTE network was down in various parts of the country, and Verizon has confirmed that the network is now returning to normal after the outage. “Verizon Wireless 4G LTE service is returning to normal this morning after company engineers worked to resolve an issue with the 4G network during the early morning hours today,” a Verizon spokesperson said in a statement to The Verge. “...

RIM investigating BlackBerry message delays

By: |Nov 9th, 2011 at 05:30PM
Filed Under: Mobile, Services
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RIM acknowledged that many its users have reported delayed message deliveries on Wednesday, although it remains unclear what the culprit might be. “We’re getting reports that some users are experiencing delays,” RIM said on its official Twitter account. “We’re investigating and will update you ASAP.” A BlackBerry outage affected millions worldwide for several days during October. The downtime resulted in a class-action lawsuit and could cost RIM an estimated $100 millio...

Siri suffering from extended outage

By: |Nov 3rd, 2011 at 06:40PM
Filed Under: Mobile, Services
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Apple’s new virtual personal assistant Siri is currently suffering from a major outage — the first extended outage since the service launched on October 14th. Requests made to Siri are met with a period of silence followed by ominous responses such as “Sorry, I am having trouble connecting to the network,” or “Uh oh, something’s wrong. Can you try again?” Reports of the outage began hitting the Web early Thursday afternoon and as of 6:30 p.m. EDT, Siri had not yet recove...

Class-action suit filed against RIM after BlackBerry outage

By: |Oct 26th, 2011 at 04:40PM
Filed Under: Legal, Mobile
56

BlackBerry users have filed a class-action lawsuit against Research In Motion after the company’s massive service outage earlier this month, the Financial Post reported on Wednesday. The suit was officially filed by the Consumer Law Group in the Quebec Superior Court “on behalf of individuals who have BlackBerry smartphones and who pay for a monthly data plan but were unable to access their email, BlackBerry Messenger service (BBM), and/or Internet for the period of October 11 to 14, 2011.” ...

Traffic accidents plunged during BlackBerry outage in Dubai, Abu Dhabi

By: |Oct 17th, 2011 at 12:23PM
Filed Under: Mobile
38

Police in Abu Dhabi and Dubai said the number of reported traffic accidents plunged during Research In Motion’s recent three-day BlackBerry outage. According to The National, accidents fell 20% in Dubai and 40% in Abu Dhabi. Lieutenant General Dahi Khalfan Tamim from the Dubai Police department said his force saw the largest decrease among young drivers and men. “The accidents that occur from the use of these devices range between minor and moderate ones, but at times they are deadly,” Tamim...

RIM to offer free ‘premium’ app and tech support to make up for BlackBerry outage

By: |Oct 17th, 2011 at 08:37AM
Filed Under: Mobile, Software
179

Research In Motion announced on Monday that it will soon offer BlackBerry users 12 free “premium” applications through December 31, 2011 as an apology for its recent BlackBerry service outage. In addition, the company said it will provide its enterprise customers with one month of free technical support. “Our global network supports the communications needs of more than 70 million customers,” RIM Co-CEO Mike Lazaridis said in a statement. “We truly appreciate and value our relationship with ...

BlackBerry outage could cost RIM $100 million

By: |Oct 14th, 2011 at 03:20PM
Filed Under: Mobile, Services
47

Research In Motion’s recent BlackBerry outage was the worst in the company’s history, leaving BlackBerry users in the Middle East, Europe, parts of South America, Canada, Africa and the United States without service for a total of three days. This major outage could cost the Canadian vendor more than $100 million, Financial Post reported on Friday. The costs include refunds RIM may have to issue carriers for monthly fees it collects for each BlackBerry user. “Given a large portion of glob...

RIM: All BlackBerry services have been restored

By: |Oct 13th, 2011 at 10:45AM
Filed Under: Mobile, Services
71

Research In Motion co-CEO Mike Lazaridis confirmed on a conference call Thursday morning that all BlackBerry services have been restored globally. The co-chief had issued a video apology to customers earlier on Thursday, offering reassurances that the company was doing everything in its power to resolve service interruptions that had extended into their fourth day. A switch failure followed by a large backlog of emails is being blamed for the service outage, which affected millions of BlackBerry users across ...

RIM co-CEO issues public apology for ongoing BlackBerry outage [updated]

By: |Oct 13th, 2011 at 08:00AM
Filed Under: Mobile, Services
166

Research In Motion co-CEO Mike Lazaridis on Thursday issued a public apology to BlackBerry subscribers around the world following a major service outage that has now entered its fourth day. “I apologize for the service outages this week,” Lazaridis said in a video posted to YouTube by RIM. “We’ve let many of you down.” He continued, “You expect better from us. And I expect better from us.” After initially believing the issue causing the outage was resolved late Monday...

BlackBerry outage affects millions for third day [updated]

By: |Oct 12th, 2011 at 07:25AM
Filed Under: Mobile, Services
265

After having initially said the issues were resolved following one day of service interruptions, millions of BlackBerry users across Europe, the Middle East, Africa and even some areas in South America still find themselves without access to the Wen or messaging services for the third consecutive day. Research In Motion confirmed earlier that a bug on a Blackberry server was responsible for knocking millions offline on Monday, and the Waterloo, Ontario-based smartphone maker elaborated on Tuesday that the c...

BlackBerry EMEA outage spills over to second day [updated]

By: |Oct 11th, 2011 at 12:30PM
Filed Under: Mobile, Services
79

BlackBerry users across Europe, the Middle East and Africa again find themselves without service on Tuesday as a bug that knocked millions of users offline on Monday has seemingly resurfaced. Research In Motion announced early Tuesday morning that BlackBerry service across the EMEA region had been restored, but the Associated Press later reported that Internet and messaging services for users across the region are again offline. The report was later confirmed by several carriers including T-Mobile UK, Vodafo...

BlackBerry bug knocks millions of users offline in Europe, Middle East and Africa

By: |Oct 10th, 2011 at 12:01PM
Filed Under: Mobile, Services
109

BlackBerry users in Africa, the Middle East and Europe have been without service since 11:00 a.m. Monday, The Telegraph reports. A bug on Research In Motion’s server in Slough, England is to blame and it appears to have impaired all users, independent of carrier or device. RIM has not issued a statement on the matter. “There is an issue with BlackBerry services at present,” a T-Mobile UK representative said on Twitter. “RIM [is] investigating this at present.” Additionally, Bate...

Skype service down for some, quick fix available now [updated]

By: |May 26th, 2011 at 09:45AM
Filed Under: Mobile, Services, Software
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Skype confirmed early Thursday morning that some users may experience connection issues signing into the service or making Skype calls. The company says it has identified the problem and has posted instructions for fixing the issue. The good news is it doesn’t look like the outage will be as massive as the one last December, which was later blamed on an overloaded cluster of support servers. If you’re experiencing issues now, hit the jump for some quick fix instructions from Skype. Just don’...