An internal document allegedly obtained from T-Mobile says the iPhone offers a “poor” customer experience on T-Mobile’s network. While it’s arguable that is a true statement since current iPhone models don’t support T-Mobile’s 1700MHz and 2100MHz 3G/4G bands and can only run on a second-generation EDGE network, there are now well over a million T-Mobile customers currently using unlocked iPhones on its network. The internal document instead asks customer service representat...

Early last month we reported on a policy change at T-Mobile that we weren’t exactly happy with. In a nutshell, T-Mobile decided it would force its subscribers to enroll in paperless billing lest they wish to pay an additional fee for hard copies each month. While the move was somewhat admirable on an environmental level, we were far more concerned with the ramifications this new policy would have on those without the aptitude, or financial means or equipment necessary to make use of online billing (yes,...

As fully immersed in technology as younger generations in the US are these days, we sometimes forget that there are still generations and demographics in this country who simply haven’t latched on to tech the way we have. The spunky bunch above who have gathered around a laptop to check out BGR simply aren’t representative of older generations and let us not forget the countless people in this country who cannot afford computers. The simple truth is that there are a magnitude of reasons why someon...