RIM just reached out to us with a statement regarding our post from this morning in which we reported that a big box retailer provided us with information surrounding BlackBerry PlayBook sales and returns. RIM’s response is as follows:The source of the reported comment is anonymous and unknown to RIM, but the comment is certainly inconsistent with the positive feedback we have received from our main retail partners. As previously indicated, RIM will provide a business update on BlackBerry PlayBook resul...

According to two unconfirmed reports from Apple blog 9 to 5 Mac, Apple will be changing two key policies at its Apple Store retail locations. First, the blog reports that Apple plans to do away with its restocking fees beginning tomorrow, January 11th. Currently, Apple charges a 10% restocking fee to customers returning non-defective products purchased purchased from an Apple Store location. Moving forward, according to the report, Apple will no longer require that a fee be paid when returning functional prod...

The antenna issues plaguing the iPhone 4 have infuriated many iPhone users (and rightfully so), but have you ever wondered how Apple is training its employees to deal with the fiasco? Well thanks to one of our Apple connects, we now know the exact procedures AppleCare reps must follow when dealing with any reception complaints regarding the iPhone 4. Hit the jump to check them out. (more…)

We just received a heads up that the above document is being circulated within AT&T locations, and in short, it seems as if the HTC Pure isn’t selling so well. We have been told that the reallocation of stock from corporate store locations to the Device Management group definitely means something is up, though without any quality-related issues with the return, we can only assume it’s due to the unit’s less-than-stellar sales performance. One of our other AT&T connects confirmed this...