Dead or alive? Reports surfaced on Monday suggesting that Microsoft had pulled the plug on its Zune media player, but those were quickly written off as a mistake. On Tuesday, Microsoft did pull the plug and and said in an official death certificate that Windows Phone would be the “focus of [its] video and music strategy moving forward.” However, as of Wednesday, Microsoft’s support team suggests the statements published yesterday were in error as well, and the original statements have since been pulled. “We are still supporting the Zune HD hardware,” Microsoft posted on Twitter. “No official info has been released stating hardware is being discontinued.” Official information was posted, however, and it is likely that this is just a case of one arm not talking to the other.

[Via WinRumors]

Read

Verizon Communications chief executive Lowell McAdam has gone on record in suggesting that the company’s biggest rival, AT&T, should be allowed to complete its proposed $39 billion acquisition of T-Mobile USA. “That match had to occur,” McAdam said at an investor conference on Wednesday, warning that the government has no choice but to allow such mergers unless it can focus on getting telcos the increased spectrum they need to operate. He continued, “We need to be very thoughtful on what the impacts would be to the overall industry if this is a way to regulate the industry without actually passing regulation.” Read on for more.

“I have taken the position that the AT&T merger with T-Mobile was kind of like gravity,” McAdam told investors. “It had to occur, because you had a company with a T-Mobile that had the spectrum but didn’t have the capital to build it out. AT&T needed the spectrum, they didn’t have it in order to take care of their customers, and so that match had to occur.” The CEO continued, noting that he has told the Federal Communications Commission and other government officials that blocking AT&T’s acquisition of T-Mobile without providing a solution to the current spectrum crunch will ultimately harm American consumers.

The United States Justice Department filed suit against AT&T late last month in an attempt to block the T-Mobile merger. AT&T quickly responded, saying, “The DOJ has the burden of proving alleged anti-competitive affects and we intend to vigorously contest this matter in court.”

Netflix updated its Android application on Friday with support for any smartphone running Android 2.2 (Froyo) or Android 2.3 (Gingerbread). Netflix launched an Android app in May of this year, but it initially only supported a handful of high-end devices. Netflix slowly added support for a few more devices over the past couple of months, but anxious users were turning to leaked .APK files to try to get the service up and running on unsupported devices. Now, thankfully, getting the app on your Android phone won’t involve any tweaks. Netflix users should be sure to check the Android Market for the update if you have any long travel plans this weekend.

[Via DroidMatters]

Read

During the IBC trade show in Amsterdam on Friday, Adobe officially took the wraps off of its new Adobe Flash Media Server 4.5 which will allow iPhone, iPad and iPod touch users to access Adobe Flash content. Apple, which has long rejected Adobe’s Flash technology, doesn’t need to approve the tech for it to work, either. “With Adobe Flash Media Server 4.5, media publishers now have a single, simple workflow for delivering content using the same stream to Flash-enabled devices or to the Apple iPhone and iPad,” Adobe said in a statement. Flash Media Server 4.5 allows publishers to create HTTP content and push the same content to iOS devices that it does to Flash-enabled devices in a single stream. Instead of relying on a device’s processor to render the stream, which often degrades battery life and slows a device down, Adobe’s Flash Media Server 4.5 does all the legwork. Adobe Flash Media Server is available immediately to publishers for $4,500. Read on for the full press release.

Adobe Announces Adobe Flash Media Server 4.5 and Adobe Flash Access 3.0

New Ways to Deliver and Protect High-Quality Video Online and On-device Simplify Streaming Media and Content Protection for Superior Video Experiences Across Desktops and Devices Including iOS, Android and Playbook

IBC 2011 September 08, 2011 10:12 AM Eastern Daylight Time

SAN JOSE, Calif. & AMSTERDAM–(EON: Enhanced Online News)–Adobe Systems Incorporated (Nasdaq:ADBE) today announced at the IBC 2011 Conference and Exhibition significant new releases of industry-leading streaming video solutions, including Adobe^® Flash^® Media Server 4.5 and Flash Access^® 3.0 software. With Flash Media Server 4.5, media publishers can extend their already broad mobile reach via Flash-enabled devices, with the new ability to deliver video content to Apple’s iPad and iPhone devices, enabling them to reach the widest audience possible. Adobe Flash Access 3.0, a robust content protection and monetization solution, will enable content owners to deliver on-demand content with massive scale and strict studio-level security across a broad range of devices, following the upcoming release of Flash Player 11 and Adobe AIR^® 3.

“Adobe has a deep heritage in providing video solutions for delivering content online and on-device. With Flash Media Server 4.5 and Flash Access 3.0, we’re enabling businesses to reach more customers and more devices, helping them increase the impact of video experiences, enhance their brands and ultimately, drive business success”

At the IBC 2011 Exhibition, Adobe will demonstrate its streaming video solutions including the Flash Media Server family, Flash Access, the Open Source Media Framework (OSMF) and Adobe Pass, Adobe’s content authentication solution for TV Everywhere, at its stand (Hall 7 Stand 7.G27) in the RAI Convention Center, Sept. 9-13 in Amsterdam.

“Adobe has a deep heritage in providing video solutions for delivering content online and on-device. With Flash Media Server 4.5 and Flash Access 3.0, we’re enabling businesses to reach more customers and more devices, helping them increase the impact of video experiences, enhance their brands and ultimately, drive business success,” said Pritham Shetty, vice president, Video Solutions, Adobe.

“When your business is based on delivering live, broadcast-quality video streams for high-profile events to massive audiences across the world, having strong technology backing you is vital,” said Ben Rolling, vice president of development for AEG Digital Media, the leading provider of complete webcast management and media services for live streaming events and online video. “Adobe Flash Media Server 4.5 improves the stability of our video streams, decreases load times, and helps us better manage encoding and bitrates for an improved end-user experience on mobile devices and online. We can trust that it will deliver rock solid video streams and please our clients, advertisers and viewers, whether we’re streaming the royal wedding or the Grammy Awards.”

Premium Video Streaming with Flash Media Server 4.5

Flash Media Server 4.5 expands on its mobile delivery options with the addition of iOS support and enables content owners to create HTTP content on the fly to reduce costs brought on by device proliferation. New features of Flash Media Server 4.5:

• Delivery to iPad and iPhone enables businesses to use the same media and live streams to deliver full adaptive bit-rate experiences to platforms supporting Flash, as well as Apple devices, including iPad and iPhone.
• Integrated Content Protection simplifies deployment and reduces infrastructure cost, enabling seamless streaming for advertising-funded online video.
• On-demand Stream Packaging eliminates the need to prepare and protect assets ahead of time, reducing complexity and storage costs and simplifying publishing for businesses so they can use one set of source video to reach multiple downstream devices.

Premium Video Monetization and Content Protection with Flash Access 3.0

Flash Access 3.0 builds on Adobe’s strong traction in video delivery by extending support to reach mobile devices. This allows content providers to securely deliver and monetize content with a single back-end workflow, delivering rich, engaging experiences on desktop, connected TVs, Blu-ray players, tablets and smartphones. New features of Flash Access 3.0:

• Support on Mobile Devices will include Android tablets and smartphones, as well as other mobile devices, allowing video programmers to leverage the same content delivery, protection and monetization infrastructure to target mobile devices, following the upcoming release of Adobe Flash Player 11 and Adobe AIR 3 (set to be available later this quarter).
• Scalable License Delivery and in-band Key Rotation enables Multichannel Video Programming Distributors (MVPDs) and programmers to offer television experiences over IP, whether over the open Internet or on a managed network, at massive scale. With Flash Access 3.0, it is now possible to securely deliver multiple TV “channels” to millions of subscribers with a cost-effective premium content protection solution.
• Compatibility with Industry Standards including UltraViolet, an industry-standard, cloud-based digital rights locker system that will allow consumers to create personal virtual video libraries and access them across multiple devices. Flash Access has been approved for use with UltraViolet, set to be released this fall. Flash Access 3.0 and the upcoming versions of Flash Player 11 and AIR 3 will be able to be leveraged by content retailers, service providers and device manufacturers to create full UltraViolet experiences, including playback for the UVVU Common File Format.

Pricing and Availability

Adobe Flash Access 3.0 is offered at per unit CPM pricing. Adobe Flash Media Streaming Server 4.5 is offered at US$995. Adobe Flash Media Interactive Server 4.5 is offered at US$4,500. Adobe Flash Media Enterprise Server 4.5 pricing can be quoted by contacting Adobe. Products can be ordered today at www.adobe.com/go/fms and are available immediately.

It may seem that Google’s other Android partners would be upset by the search giant’s decision to acquire Motorola for $12.5 billion but that’s apparently not the case. Execs from HTC, LG, Samsung and Sony Ericsson spoke in support of the purchase earlier on Monday, and now HTC has issued a second statement on the deal. “We are supportive of Google’s acquisition of Motorola Mobility as this is a positive development to the Android ecosystem, which we believe is beneficial to HTC’s promotion of Android phones,” an HTC spokesperson told BGR on Monday. “The partnership between HTC and Google remains strong and will not be affected by this acquisition.” HTC’s CEO Peter Chou said his company welcomes the acquisition and noted Google’s commitment to defending Android, its partners and the entire ecosystem. Google’s CEO Larry Page said that the acquisition will allow Google to “better protect Android from anti-competitive threats from Microsoft, Apple and other companies.”

Google updated its Google+ iOS application on Monday with support for the iPod touch and the iPad. The search giant initially launched Google+ on Android and followed-up a few weeks later with an iPhone release, but other iOS users were left out in the cold. Google has added Huddle settings and aggregated circle add notifications to the app. We’re big fans of the Google+ “Circles” feature, which allows you to control who sees what, so if you haven’t given the new social network a try yet, we suggest you do. Read on for the iTunes Store link.

[Via 9to5 Mac]

Read

Research In Motion originally said that its QNX-powered BlackBerry PlayBook tablet would be capable of running Android applications through a virtual player this summer. While early builds of the software have already been leaked, we’re nearing the end of the summer and PlayBook owners are still Android-less. Unfortunately, Engadget has learned that the BlackBerry maker has delayed support for Android applications until ‘late fall.’ There’s no word on an exact date, but the sooner RIM can offer support the more attractive its PlayBook tablet will be.

Read

House Judiciary Committee chairman Lamar Smith wrote a letter to FCC chairman Julius Genachowski and Eric Holder, the Attorney General of the United States, on Tuesday expressing his support of AT&T’s planned $39 billion acquisition of T-Mobile. Smith said he believes the FCC and the Department of Justice have only heard “one side of the story” from members of congress who provided “limited information” during recent briefings. Smith also said that his committee has “heard evidence” that the merger will:

Substantially improve the quality of the capacity of its broadband network thereby creating jobs an spurring innovation; use existing spectrum more efficiently to overcome the current spectrum shortage; expand its LTE mobile broadband Internet service to 97% of America including much of rural America; and provide better service to its customers thereby giving its competitors an incentive to improve their service.

Smith said any evidence from the congressional hearings that omits the aforementioned points “paints an incomplete picture.” Sprint has been one of the most vocal opponents of the merger and has said that, in contrast to creating jobs and innovation, the acquisition will “stifle” innovation in the U.S. Wireless market. Read on for more.

AT&T said Microsoft, Facebook, 76 Democratic members of congress, 72 mayors, 6 governors and “unions representing 20 million members,” are in support of the merger. However, Senator Herb Kohl, chairman of the the Senate antitrust committee has called on federal regulators to block it. In addition, Senator Al Franken said the acquisition will “affect consumer prices, customer service, innovation, competition in handsets and the quality and quantity of network coverage.”

J.D. Power and Associates announced on Thursday that Verizon Wireless ranked highest in the company’s 2011 Wireless Customer Care Performance Study, Volume 2. The carrier’s overall score was 770/1000, which was above the average 761 score in the ‘full service’ category. T-Mobile came in second place with a score of 766, followed by Sprint (752) and AT&T (751). J.D. Power and Associates also noted that non-contract customers have shorter wait times than customers with contracts (5.5 minutes versus 4.4 minutes). “There is also a disparity between the contract and non-contract segments in terms of the quality of the experience with the service representative,” J.D. Power and Associates senior director of wireless services Kirk Parsons said. “In particular, non-contract customers are considerably less satisfied than are contract customers in the areas of knowledge about plans; personal concern for customers; and apathy towards customers.” Boost Mobile ranked the best among non-contract carriers with a score of 763. Read on for the full press release.

LATEST J.D. POWER AND ASSOCIATES STUDY RANKS VERIZON WIRELESS HIGHEST IN CUSTOMER CARE

Survey Places Company First Among Major National Providers In U.S. Wireless Industry

BASKING RIDGE, N.J. – Verizon Wireless, provider of the nation’s largest and most reliable 3G network and the fastest, most advanced 4G LTE network in the world, has been ranked highest in customer care among the major national wireless phone service providers in J.D. Power and Associates’ 2011 Wireless Customer Care Performance StudySM – Volume 2, released today.

Verizon Wireless received a score of 770, which led the segment and was above the industry average.  The study was based on feedback gathered from wireless customers of the four major U.S. providers by J.D. Power and Associates in the first six months of 2011.

“Our goal at Verizon Wireless has consistently been to offer an outstanding customer experience, and our standing in this latest survey is yet one more signal that our customers vote us the best wireless company in the U.S.,” said John Stratton, executive vice president and chief operating officer of Verizon Wireless.  “We will continue to work hard to ensure that our customers can count on the best network; the best service, and the best lineup of smartphones, tablets and other innovative and reliable wireless devices from the best wireless company: Verizon Wireless.”

Verizon Wireless offers customers many reasons to choose and stay with the company. Verizon Wireless operates the nation’s largest and most reliable wireless voice and 3G data network and the fastest, most advanced 4G LTE network in the world, and offers quality products and services backed by its award-winning customer service.  For more information about Verizon Wireless, visit www.verizonwireless.com.

The company’s “most reliable network” claim is based on network studies performed by test men and test women who conduct more than 3.5 million voice call attempts and more than 19 million data tests annually on Verizon Wireless’ and other national wireless carriers’ networks while traveling more than 1 million miles in specially equipped, company-owned quality test vehicles.  For more information about Verizon Wireless testing, go to: http://aboutus.vzw.com/bestnetwork/reliability.html.

Michael Dell is toying with the idea of using Google+ Hangouts for Dell’s customer support. The service allows users to initiate a video chat session with multiple people inside their Google+ circles. “I am thinking about hangouts for business. Would you like to be able to connect with your Dell service and sale teams via video directly from Dell.com?” he posted on his Google+ page on Sunday. The idea was an instant success: 556 people had given the comment a +1 as of Tuesday morning and hundreds more left comments in support of the suggestion. As GigaOm points out, it is currently not possible to start a “Hangout” session from anywhere but from inside Google+ itself. The social network is still in a young invite-only phase, too, so some customers would not have access just yet. Still, Google has said that it plans to offer Google+ for businesses, so perhaps Dell’s idea could come to fruition down the road.[Via GigaOm]

Read

Motorola began issuing the Android 3.2 (Honeycomb) update to Wi-Fi XOOM owners on Tuesday. The patch reportedly adds support for the tablet’s SD card slot and also features a new screen zooming feature that will allow users to resize mobile applications so that they fit the screen appropriately. Android 3.2 will also add support for smaller tablets with 7-inch screens, many of which currently run older versions of Android such as Gingerbread. Google also announced that it is releasing parts of the Android 3.2 source code to the Android Open Source Project.

[Via Thisismynext]

Read

In a letter to the U.S. Department of Justice and Federal Communications Commission, Microsoft and other companies expressed their support for AT&T’s proposed $39 billion acquisition of T-Mobile USA. “Many policy-related efforts will not be able to quickly address near-term capacity needs,” the letter stated. “The FCC must seriously weigh the benefits of this merger and approve it.” Other big names, such as Facebook, Research in Motion, Oracle and Yahoo!, have also voiced support for the merger, while Sprint has been the most outspoken opponent of the deal, which would make it the smallest major carrier in the U.S. behind AT&T and Verizon Wireless. The FCC and DOJ are in the midst of a thorough review process that promises to scrutinize every aspect of the proposed merger.

Read

Earlier this week we reported that a firm named Lodsys had started to send out letters to Apple developers claiming that they were infringing on a Lodsys patent related to in-app purchases. Apple stepped in and claimed that, since it licenses Lodsys’ products and services, its developers were also entitled to use the technology. Now it appears that Lodsys is also going after Android developers for the same reason. “We recently implemented in-app purchases for our Android application and several weeks later we received a letter from Lodsys, claiming that we infringed on their patents,” one programmer said in a Google forum. It is unclear how many Android developers have been contacted, and Google’s Android team has yet to respond, but we hope the search giant backs its developers the same way that Apple did.

[Via MacRumors]

Read

Mac users have recently been targeted by a phishing scam that falsely claimed their computers were infected with a virus. Upon being redirected to an illegitimate website, users were instructed to install “Mac Defender,” which was malware masquerading as an antivirus application. Until recently, Apple had reportedly instructed its AppleCare support reps to deny any existence of the problem and said reps should “not remove or uninstall any malware” found on a computer. On Tuesday, however, Apple finally acknowledged the issue and posted instructions on its support forums that cover how to avoid and remove the Mac Defender malware. Hit the jump for Apple’s instructions.

Removal steps

• Move or close the Scan Window
• Go to the Utilities folder in the Applications folder and launch Activity Monitor
• Choose All Processes from the pop up menu in the upper right corner of the window
• Under the Process Name column, look for the name of the app and click to select it; common app names include: MacDefender, MacSecurity or MacProtector
• Click the Quit Process button in the upper left corner of the window and select Quit
• Quit Activity Monitor application
• Open the Applications folder
• Locate the app ex. MacDefender, MacSecurity, MacProtector or other name
• Drag to Trash, and empty Trash

[Via The Register]

Read

AppleCare representatives can do a lot of things for Mac owners suffering software issues… except when it comes to malware. In an internal support article leaked to ZDNet, Apple instructs its call center representatives on how to handle calls from users reporting that they have a machine infected with the “Mac Defender” malware trojan. And, as you can see, Apple is definitely taking the hands-off approach. “AppleCare does not provide support for the removal of the malware,” reads the memo. “You should not confirm or deny whether the customer’s Mac is infected or not.” Apple certainly isn’t the first company to instruct its support representatives to shy away from virus/malware assistance, but it is notable as it is the first major Mac OS X virus that — thanks to some moderate social engineering — is propagating. Apple has yet to issue a public statement about the software’s existence or infection levels. The full memo is after the break.

Read