Verizon Wireless on Thursday announced that it has received the top spot in J.D. Power and Associates’ 2012 Wireless Customer Care Full Service Study Volume 1. The carrier received a score of 762 out of 1,000, which was 10 index points above the industry average of 752. Virgin Mobile took the top spot in non-contract providers with an overall score of 735. J.D. Power also found that 38% of full-service customers who resolved technical issues online used an online chat service. Those who used the online ...

Demand for Amazon’s Kindle Fire tablet has started to cool off according to one study. ChangeWave published results of a survey on Thursday, which found that just 2% of customers in January were “very likely” to buy a Kindle Fire, down from 4% in December. Respondents who were “somewhat likely” to buy the tablet fell as well, from 13% in December to 10% in January, though demand following the holidays is expected to slow. Amazon’s tablet has better satisfaction ratings than...

Users of Android phones are more likely to have sex on a first date and have one-night stands, according to survey results revealed by Match.com. The survey was conducted by Zoomerang and found that 62% of singles who use Android devices have had sex on a first date, compared with 57% of iPhone users and 48% of BlackBerry users. iPhone users are more likely to date someone in their workplace, with nearly a quarter of iPhone-owning singles having had an office romance in the last five years. More Android u...

The bathroom is a popular place to use a mobile phone according to the results of a new study. ”The writing is on the stall,” says Nicole Burdette of 11mark, the firm that conducted the survey. ”This study confirms what we all know – that the last private place is no longer private. And, that the ‘mobile-everywhere’ phenomenon is flushing out a host of new opportunities for savvy communicators.” 63% of those surveyed said they have initiated a phone call while using the bathroom and 3...

BlackBerry owners tend to be older and wealthier than other smartphone users according to a new report released this week. Data from comScore Data Mine suggests BlackBerry users are “more likely to have a household greater than $75,000 when compared to average smartphone owners.” BlackBerry owners were also more likely to have at least part of all of their monthly mobile bill paid for by their employers. We’re not surprised, taking into consideration the vast number of enterprise users that ...

In what is certainly one of the most bizarre mobile-related studies we’ve seen published in recent months, a new survey found that iPhone and iPad owners are generally very optimistic relative to owners of other handsets and tablets. The most pessimistic mobile users, according to the same survey, are BlackBerry owners. Consumer electronics recycler and reseller Gazelle recently published the findings of a survey conducted on the CES show floor that sought to establish a correlation between a person&#...

9% of consumers in the United States have already cut cable TV service from their monthly utility bills, the latest State of the Media Democracy survey from Deloitte indicates. The company also found that 11% of U.S. consumers are considering cutting cable TV. Younger generations are more likely to get rid of cable TV, too. Deloitte found that 19% of those aged 23-28 are thinking about canceling cable while 13% of Generation Xers and 7% of baby boomers said they are considering doing the same. “For the ...

While electronics vendors struggle to gain traction in the emerging media tablet market, Apple has managed to maintain a significant lead in the space despite an increasing number of rival offerings. Apple’s share of the global tablet market in the third quarter was estimated to be 61.5% by market research firm IDC, and it’s not just momentum keeping the company’s market share high. Apple’s user experience on the iPad has been touted by many as having a huge lead over rival platforms, ...

Apple could sell as many as 190 million iPhones next year according to a survey conducted by AlphaWise for Morgan Stanley. The survey results also suggested Apple will sell 31-36 million iPhone handsets this quarter, almost 30% more than estimates from other Wall Street analysts. That figure is also more than the 30 million iPhones Morgan Stanley’s chief Apple analyst Katy Huberty expects the company to sell during the fourth quarter. ”Surprisingly, US consumers expect to buy more iPhones in C1Q...

Beating out popular own-brand apps like Google Search, Gmail, Google Maps and YouTube, Facebook holds the title as the most actively used Android app. Market research firm Nielsen on Monday published the findings of a month-long study to determine the most-used Android apps currently available for the platform. The study made use of Nielsen’s proprietary on-device monitoring software, which has been voluntarily installed by thousands of panelists across the country. Beyond the Android Market itself, F...

Thanks in part to the multitude of mobile apps available across every smartphone platform, consumers seem to be uninterested in the own-brand handset Facebook is reportedly developing — security concerns may be an issue as well, of course. According to a recent report, Facebook is working with HTC on a new smartphone code-named “Buffy” that will feature a customized version of the Android operating system with deep Facebook integration. The Wall Street Journal’s AllThingsD blog recently co...

For the first time ever, an iPhone is now more likely to show up in a conference room than a BlackBerry, a new Mobile Workforce Report from research firm iPass suggests. According to the report, 95% of mobile workers now own a smartphone, up 10 percentage points from 2010, and 45% of the enterprise workforce carries an iPhone, up from 31.1% last year. “BlackBerry has not really fallen from the top spot in so much as other smartphones have grown faster,” the report said. “BlackBerry market sh...

Black Friday and Cyber Monday are typically two of the biggest shopping days of the year, and as consumers continue to use mobile devices more frequently to make online purchases, 2011 is shaping up to be huge for mobile shopping. A new study from ad network InMobi found that an estimated 60 million people will use a mobile device to bargain-hunt this coming Black Friday and Cyber Monday, and 21 million of them will make purchases on their devices. ”The study highlights that mobile is cannibalizing de...

Developers are now more compelled to build apps for Microsoft’s Windows Phone operating system than for RIM’s aging BlackBerry OS, new research from Appcelerator and IDC revealed Monday. “The third major mobile OS after iOS and Android is now clearly Windows [Phone], driven largely by the Microsoft/Nokia partnership and underscored by the new Nokia Lumia 800,” IDC vice president of mobile and connected consumer platforms Scott Ellisson explained. 38% of survey respondents said they a...