Online Shopping Vs. In Store - Where Should You Buy Your Next Smartphone?
Whether your current smartphone suddenly drops into the toilet or simply gets too old to keep running its necessary functions, sooner or later, it will need to be replaced. Because so many phones are bought and sold these days, it's generally pretty easy to get your hands on a new model. The only question is whether you should order a new device online or get one at your nearest electronics retailer. The answer largely depends on how much of a rush you're in and whether you know exactly what kind of phone you're looking for. Price isn't a factor because it's usually the same manufacturer's suggested retail price in physical and online stores — and worst case, you can buy online and pick it up in-store if that's cheaper.
If you're in no particular hurry to replace your current device and know exactly what kind of new model you want, ordering online is a leisurely option. However, because the industry is so massive now, it can be difficult to know offhand exactly what kind of phone you want or need. If you're looking for help making a choice as soon as possible, shopping for your next phone in person is the best alternative.
Shopping online is convenient and may have more stock
As with so many other products these days, shopping online is generally a smooth and simple way to get a new smartphone. You can visit either an electronics retailer's website or purchase directly from the manufacturer, and they'll provide a large catalog of models to choose from. This can be especially convenient if you've had previous dealings with a particular provider, as you should be able to migrate services to your new device using your existing account.
Shopping online does come with a few potential headaches, though. The first and simplest quirk is, of course, shipping. Depending on how expensive the device and any accessories you're ordering are, you might be able to get free shipping, but even then, you still have to wait days or even over a week for the phone to actually be delivered to your door. Plus, if the phone ends up not being to your tastes, you'll have to go through the even more obnoxious process of mailing it back for a refund. That's also assuming you already know how to set up a smartphone on your own; if you're not experienced with the brand or operating system, such as if you're migrating from Android to iOS, it can be difficult to get everything up and running.
Shopping in-store is faster and may provide setup assistance
If you're in dire need of a replacement phone, you probably don't have time to wait around for shipping. It would be better to visit your local electronics retailer, like Best Buy, or a brick-and-mortar store from your preferred provider.
Shopping in person is also a good idea if you aren't sure exactly what kind of phone you want, as an associate will happily help you find what you want and walk you through the features and specifications of each model within your budget before you make a decision. For example, if you really care about camera features, display quality, and build sturdiness, holding a phone in your hands and testing everything in person is the only way to experience the differences between devices.
Of course, not everyone likes dealing with people, and when it comes to buying smartphones, that reluctance can be understandable. Smartphone sales associates have something of a reputation for being sales-hungry, occasionally trying to upsell you from a reliable budget phone to a more expensive model with accessories and service packages. This isn't always the case, thankfully, but it can happen and be intimidating. Additionally, some carriers don't maintain as broad a physical presence as others, so you may have to drive several towns over just to find a store where you can get the service you want.
In-person is better if you're in a hurry and don't know what you want
The optimal avenue for purchasing your next smartphone largely depends on your level of comfort and experience with smartphones, as well as how much of a rush you're in to get a new one. If your current device is on its last legs but otherwise functional, and you're confident choosing and setting up a new one, online shopping is the better choice. You'll have more options while not having to deal with salespeople or find a retailer.
On the other hand, if you aren't sure what you need or need help getting started, it may be better to find a nearby retailer and shop at physical stores. Yes, an overzealous sales associate might try to convince you to spend more, but so long as you're firm in what you're looking for, you can usually deter most obnoxious sales practices.